Jobs

Gift Administrator

Office Location: Grant Street

The Gift Administrator performs with a wide variety of processes and procedures related to philanthropic contributions received and processed by the Foundation for the benefit of the University of Colorado. S/He analyzes gift and commitment information and documentation from various sources and updates donors’ records as appropriate. This position processes all forms of gifts and commitments through the Foundation’s database, generating records and receipts. S/He responds to inquiries from Foundation and University staff as well as donors and resolves questions and concerns related to gift and commitment information in the database.

Essential Duties

  • Responsible for specific areas of the daily contribution processing workflow, generally maintaining a two (2) business day turnaround for all gifts and commitments. This includes researching biographical information and/or analyzing source documents to ensure correct information regarding donors and their contributions is entered accurately and timely into the Foundation’s database
  • Ensure a high level of customer service is maintained when receiving and handling requests from internal and external customers, representing the Foundation and University in a positive and professional manner, including maintaining and responding to questions, requests, and concerns received via the Gifts e-mail inbox in Cherwell or the phone hotline
  • Assist in maintenance of operating procedure documents to support department activities and increase productivity and quality assurance of gift processing

Other Duties

  • Perform administrative support, such as receiving and sorting mail, and assisting the team as needed
  • Perform other duties as assigned

Required Qualifications:

Knowledge and Skills      

  • Ability to quickly acquire and apply new skills and knowledge for one or more processes or areas
  • Ability to maintain high level of accuracy while meeting deadlines 
  • Ability to work on assignments that are moderately complex in nature where judgment and analysis is required in resolving problems and making recommendations
  • Effective interpersonal skills including the ability to maintain confidentiality
  • Solid customer service skills with the ability to communicate effectively verbally and in writing as well as using good judgment in situations requiring initiative and tact 
  • Solid time and project management skills
  • Solid computer knowledge and ability to use word processing, email, spreadsheet and database software programs. Computer skills may be subject to testing/verification

Education

  • Associate degree or a minimum of two (2) years of experience in a related field, or equivalent combination of education and experience required

Experience

  • Minimum of one (1) year of data input, database and/or other directly related experience required

Preferred Qualifications:

  • Bachelor’s degree preferred